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Privacy Policy


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number, and email address. This information is needed to carry out any transaction between us and the customer.

When you browse our store, we also automatically receive technical information such as your computer’s internet protocol (IP) address, chosen browser and operating system, which allow the site to display properly regardless of the device you use.

Transient browser cookies are used as means of storage for returning users’ technical information regarding their login sessions or preferences. You can find them grouped under domain and they consist of core WordPress cookies belonging to this site, and third-party Google Analytics and Facebook Pixel cookies.

Email marketing (if applicable): With your explicit consent expressed at the time of order placement, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are required to consent to our collecting your data and using it for that specific purpose.

If we ask for your personal information for a secondary reason that goes beyond order execution, such as marketing, we will ask you directly for your express consent.

How do I withdraw my consent?

If, after you have opted-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your collected information at anytime by contacting us at or mailing us at: Pentlja Concept Store, Mačkova ulica 6, 1000 Ljubljana, Slovenia


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Access to data provided by users is strictly limited to internal staff tasked with order processing and accounting, to the extent required to carry out the customer transactions.

All data provided is retained within a password-protected database with limited access, for as long as a user account exists. Past order data and invoices are retained in accordance with Slovenian accounting standards.

How do I request all my data collected, or exercise my right-to-be-forgotten?

You may request disclosure of all collected information concerning you, or erasure of such data (right-to-be-forgotten) at anytime by contacting us at or mailing us at: Pentlja Concept Store, Mačkova ulica 6, 1000 Ljubljana, Slovenia


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. For example, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to aid in spam detection. When it comes to shipping, chosen delivery service is provided with your address and phone number.

However, certain third-party service providers, such as payment processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Our payment provider is Braintree, a PayPal company; their privacy policy can be found on this link.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and is not stored directly by us but our external payment processor. Be aware that no method of transmission over the Internet or electronic storage is 100% secure.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information concerning this Privacy Policy you can email us at or send us mail at Pentlja Concept Store, Mačkova ulica 6, 1000 Ljubljana, Slovenia